Thread: BT........Argggggghhhhhhh

lozzie · 29-11-2006, 11:03 AM

I decided that BT was maybe not the best package on broadband........so i looked around net to compare...and found another supplier for £20 per month... yase..eventually I could save money!

Sooooooooo...i phoned BT beginning of Sep..an told them I was considering leaving.......at that point I was pying £24.99 a month...

They sed......oh well we can offer you £5 a month discount off your plan....hey thats cool i sez.....no messing sbout changing companies...and now only pay £19.99 a month

UNTILLLLLLLL.................this morning ....wen me BT Bill dropped through the door

What they have actually done............is INCREASE my subscription to £26.99 a month THEn given me a £5 refund.....in arrears!!!

LMAO..so only giving me £3 a month

After spending the last 1/2 an hour on phone ...speaking to 4 diff peeps....they say their complaints department will phone me back within 24 hours

I NOT a happy bunny!

Loz

mattygirl · 29-11-2006, 11:26 AM

Hi Loz,

Don't talk to me about B.T.

in June we went on Broadband with Tiscali £19.99 per month, kept the line rental with B.T had letters from BT to say D/D would be ruduced etc only to find they were taking out from our account £85.00 per month could I get it stopped by talking to them, letter etc everything ignored .. the only thing left was to stop the D/D and take the line rental to tiscali. After numeous letters etc wev'e have had a refund of £156 they still owe us money about £20 but will I ever get it back?? .. they drive you mad

Matty on her high horse again

petal · 29-11-2006, 11:52 AM

Go for it Lozz but don't forget to add on to your complaint a bit of flattery like how surprised you were as they are really so good normally, must have been misunderstanding, etc. Normally works wonders..............complaint/praise.............always worked for me (mind you that was british rail (three times) and post office (twice), bus company (once).
Got money back from British rail plus free tickets (thats to make sure I use BR again, refund from PO and letter saying they do not accept responsibility but as a 'good will gesture' etc. & cheque from bus company.
Keep at it mate.................................

(Climbs off high horse !)

lozzie · 29-11-2006, 08:43 PM

Hee Hee

Got a phone call about 3.30 this afternoon....and they going to refund me .....and will revert the charge to £20 per month for a year!!!!!

Happy Bunny!!

Loz

nanna · 29-11-2006, 09:57 PM

Good for you Lozz

mattygirl · 30-11-2006, 08:19 AM

Well done Loz .. at last success

Mattygirl

Veldixena · 30-11-2006, 12:02 PM

Well done Loz,

I'm with BT for their line rental and broadband. Very expensive. I want to change but thought I may try and wait until SKY are offering the free broadband package they have advertised. Not available in this area yet. As in my little mind I refuse to pay to Sky - I will get their package and pay for the broadband and get free sky

Flood · 30-11-2006, 07:15 PM

Don't go in guns blazing, Lozz. I know it's how you feel, but you'll probably say something you'll regret. Believe me I know that BT are .....Argggggghhhhhh, and you want to rip someones head off, but please,please be civil. Show them that you don't stoop to their level. Am not telling you what to do. This is just some friendly advice.

29-11-2006, 11:03 AM	#1 (permalink)
lozzie AA SUPPORTER Join Date: Dec 2005 Location: At Home Posts: 2,244 Total Awards: 3	BT........Argggggghhhhhhh I decided that BT was maybe not the best package on broadband........so i looked around net to compare...and found another supplier for £20 per month... yase..eventually I could save money! Sooooooooo...i phoned BT beginning of Sep..an told them I was considering leaving.......at that point I was pying £24.99 a month... They sed......oh well we can offer you £5 a month discount off your plan....hey thats cool i sez.....no messing sbout changing companies...and now only pay £19.99 a month UNTILLLLLLLL.................this morning ....wen me BT Bill dropped through the door What they have actually done............is INCREASE my subscription to £26.99 a month THEn given me a £5 refund.....in arrears!!! LMAO..so only giving me £3 a month After spending the last 1/2 an hour on phone ...speaking to 4 diff peeps....they say their complaints department will phone me back within 24 hours I NOT a happy bunny! Loz
	Loz *AKA Billie No Mates* *Researching: Me ancestors!!!!!*

29-11-2006, 11:26 AM	#2 (permalink)
mattygirl Super Member Join Date: Sep 2006 Location: Lancashire Posts: 3,768 Total Awards: 1	Re: BT........Argggggghhhhhhh Hi Loz, Don't talk to me about B.T. in June we went on Broadband with Tiscali £19.99 per month, kept the line rental with B.T had letters from BT to say D/D would be ruduced etc only to find they were taking out from our account £85.00 per month could I get it stopped by talking to them, letter etc everything ignored .. the only thing left was to stop the D/D and take the line rental to tiscali. After numeous letters etc wev'e have had a refund of £156 they still owe us money about £20 but will I ever get it back?? .. they drive you mad Matty on her high horse again

29-11-2006, 11:52 AM	#3 (permalink)
petal Super Member Join Date: Dec 2005 Location: Horncastle, Lincolnshire Posts: 8,553 Total Awards: 5	Re: BT........Argggggghhhhhhh Go for it Lozz but don't forget to add on to your complaint a bit of flattery like how surprised you were as they are really so good normally, must have been misunderstanding, etc. Normally works wonders..............complaint/praise.............always worked for me (mind you that was british rail (three times) and post office (twice), bus company (once). Got money back from British rail plus free tickets (thats to make sure I use BR again, refund from PO and letter saying they do not accept responsibility but as a 'good will gesture' etc. & cheque from bus company. Keep at it mate................................. (Climbs off high horse !)
	(AKA Mary) How beautiful it is to do nothing and rest afterwards...

29-11-2006, 08:43 PM	#4 (permalink)
lozzie AA SUPPORTER Join Date: Dec 2005 Location: At Home Posts: 2,244 Total Awards: 3	Re: BT........Argggggghhhhhhh Hee Hee Got a phone call about 3.30 this afternoon....and they going to refund me .....and will revert the charge to £20 per month for a year!!!!! Happy Bunny!! Loz
	Loz *AKA Billie No Mates* *Researching: Me ancestors!!!!!*

29-11-2006, 09:57 PM	#5 (permalink)
nanna Ancestry Aid Staff Join Date: Dec 2005 Location: Liverpool, Merseyside.U.K Posts: 11,524 Total Awards: 3	Re: BT........Argggggghhhhhhh Good for you Lozz
	Nanna Ancestry Aid Moderator The UK's No 1 For Genealogy & Family History. Researching Crowe,Radcliffe,Sayle,Quarrie,Comaish,Lee (Isle-of-Man,Liverpool & Birkenhead) Swift (Liverpool & Lancashire) Peters (Anglesey,Liverpool & Widnes) McCabe,Williams (Liverpool) Thomas (Anglesey)

30-11-2006, 08:19 AM	#6 (permalink)
mattygirl Super Member Join Date: Sep 2006 Location: Lancashire Posts: 3,768 Total Awards: 1	Re: BT........Argggggghhhhhhh Well done Loz .. at last success Mattygirl

30-11-2006, 12:02 PM	#7 (permalink)
Veldixena Super Member Join Date: Dec 2005 Location: Sunny Shropshire Posts: 1,399	Re: BT........Argggggghhhhhhh Well done Loz, I'm with BT for their line rental and broadband. Very expensive. I want to change but thought I may try and wait until SKY are offering the free broadband package they have advertised. Not available in this area yet. As in my little mind I refuse to pay to Sky - I will get their package and pay for the broadband and get free sky
	Vel The UK's No 1 For Genealogy & Family History. Judge thou me by what I am - so thou shalt find me fairest

30-11-2006, 07:15 PM	#8 (permalink)
Flood AA SUPPORTER Join Date: Oct 2006 Location: A great place in Devon called Tiverton. Posts: 4,877 Total Awards: 4	Re: BT........Argggggghhhhhhh Don't go in guns blazing, Lozz. I know it's how you feel, but you'll probably say something you'll regret. Believe me I know that BT are .....Argggggghhhhhh, and you want to rip someones head off, but please,please be civil. Show them that you don't stoop to their level. Am not telling you what to do. This is just some friendly advice.