Thread: CREDIT CARD FRAUD: IMPORTANT - PLEASE READ

Shan · 07-02-2006, 09:36 AM

> >Quote: This information is worth reading. By understanding how the
> >VISA & MasterCard Telephone Credit Card Scam works, you'll be better
> >prepared to protect yourself.
>
> >
> >One of our employees was called on Wednesday from "VISA", and I was
> >called on Thursday from "MasterCard". Note, the callers do not ask for
>
> >your card number; they already have it.
> >
> >The scam works like this: Person calling says, "This is (name), and
> >I'm calling from the Security and Fraud Department at VISA. My Badge
> >number is 12460. Your card has been flagged for an unusual purchase
> >pattern, and I'm calling to verify. This would be on your VISA card
> >that was issued by (name of bank). Did you purchase an
> >Anti-Telemarketing Device for £249.99 from a Marketing company based
> >in (name of any town or city)?"
> >
> >When you say "No" the caller continues with, "Then we will be issuing a
>
> >credit to your account. This is a company we have been watching and the
>
> >charges range from £150 to £249, just under the £250 purchase pattern
> >that flags most cards. Before your next statement, the credit will be
> >sent to (gives you your address), is that correct?"
> >
> >You say "yes". The caller continues - "I will be starting a Fraud
> >investigation. If you have any questions, you should call the 0800
> >number listed on the back of your card and ask for Security. You will
> >need to refer to this Control Number. The caller then gives you a 6
> >digit number. "Do you need me to read it again?"
> >
> >Here's the IMPORTANT part on how the scam works. The caller then says,
>
> >"I need to verify you are in possession of your card". He'll ask you
> >to "turn your card over and look for some numbers". There are 7
> >numbers; the first 4 are part of your card number, the next 3 are the
> >security Numbers that verify you are the possessor of the card. These
> >are the numbers you sometimes use to make Internet purchases to prove
> >you have the card. The caller will ask you to read the 3 numbers to
> >him.
> >
> >After you tell the caller the 3 numbers, he'll say, "That is correct, I
>
> >just needed to verify that the card has not been lost or stolen, and
> >that you still have your card. Do you have any other questions?" After
> >you say No, the caller then thanks you and states, "Don't hesitate to
> >call back; if you do", and hangs up. You actually say very little, and
> >they never ask for or tell you the Card number. But after we were
> >called on Wednesday, we called back within 20 minutes to ask a
> >question. Are we glad we did! The REAL VISA Security Department told us
>
> >it was a scam and in the last 15 minutes a new purchase of £249.99 was
>
> >charged to our card.
> >
> >Long story made short - we made a real fraud report and closed the
> >VISA account. VISA is reissuing us a new number. What the scammers
> >want is the 3-digit PIN number on the back of the card. Don't give it
> >to them.
> >
> >Instead, tell them you'll call VISA or Master card directly for
> >verification of their conversation. The real VISA told us that they
> >will never ask for anything on the card as they already know the
> >information since they issued the card! If you give the scammers your
> >3 Digit PIN you think you're receiving a credit. However, by the time
> >you get your statement you'll see charges for purchases you didn't
> >make, and by then it's almost to late and/or more difficult to
> >actually file a fraud report.
> >
> >What makes this more remarkable is that on Thursday, I got a call from
>
> >a "Jason Richardson of MasterCard" with a word-for-word repeat of the
> >VISA scam. This time I didn't let him finish. I hung up! We filed a
> >police report, as instructed by VISA. The police said they are taking
> >several of these reports daily!
> >
> >They also urged us to tell everybody we know that this scam is
> >happening. Please pass this on to all your family and friends. By
> >informing each other, we protect each other.'
> >
> >

petal · 07-02-2006, 10:09 AM

this happened to Bill two years ago.....he got a phone call one sunday saying it was fraud dept. asking if he'd made a purchase of £1000 (he hadn't.....he only uses his card for petrol. They had his name and details but for some reason my date of birth (we both have credit card from same company). I phone the credit card folk afterwards and cancelled both our cards and told them what had happened. They said they do keep an eye on any unusual expenses and that occassionally they may well ask the card holder if this purchase was made by them. But to be safe they agreed to cancel the cards and re-issue us with new ones. Nothing showed up on statements that shouldnt have been there thank goodness but you never know in this day and age who to believe.
thanks for the warning shan.

Veldixena · 07-02-2006, 11:32 AM

I had a call from the "Credit Card" company a few months ago. I refused to speak to them and said I would phone them. Needless to say the company had no knowledge of a call to me.

Identity theft is also a fast growing crime. Shred all letters, credit card receipts, statements etc etc instead of putting them in the rubbish or recylcing box.

Suey · 07-02-2006, 02:10 PM

Thanks for telling us also Keep a check on the "hole in the walls too" ten peeps got done the "Midlands bank" in our town over Christmas one of who was acopper.

Sueyxx

nanna · 07-02-2006, 09:40 PM

This makes interesting reading. I was let down by a well known toy firm, with an order I made for the Grandchildren's Christmas present's, made in plenty of time I might add, I had to go out and buy locally using my credit card for the purchases at the last moment. This entailed quite a big sum of money which I didn't have in cash but they were bought using the chip and pin for the first time, and was something I hadn't done at this time of the year for a number of year's. My credit card company have never queried the amount I spent to this day. I can only assume it was because of the pin number, which brings me to the question of security. The pin number's have been intoduced for a reason and I for one am thankful for it, but you still have to be very careful when using them, making sure that nobody is hovering around you.
But the scam you are talking about is another matter, I never divulge my card number or pin to anyone on the phone and my transactions on the internet are always done on secure site's.
And yes Vel, I have invested in a shredder and use it on a daily basis.

Thanx for bringing this to our notice, as you say the more people we tell about this scam, all the better

Nanna x

petal · 08-02-2006, 11:41 AM

i took the liberty of copying this warning onto my local history forum and got this reply: The best protection against these types of telephone schemes for obtaining sensitive credit card information is to always verify the identities of the people with whom you speak. If you have security questions or concerns about your credit card, call the financial institution who issued your card directly. If someone contacts you by phone about your credit card, ask the caller to provide their name, department, and extension, then hang up and call them back through the phone number listed on your credit card or statement; do NOT use the number they give you!

If you suspect your name and address are being used by someone else, contact the Protective Registration Service run by CIFAS - The UK's Fraud Prevention Service 0870 010 2091. The CIFAS website is at http://www.cifas.org.uk

Contact the Credit Reference Agencies
Experian 0870 241 6212
Equifax 0870 060 1414

VISA CARD STATEMENT

Visa never contacts cardholders directly requesting personal information relating to your Visa card. For example, Visa would never ask you to confirm your Visa account number, card expiration date, the last 3 digits printed on the back of the Visa card (the Card Verification Value or “CVV” number) or your ATM PIN number.

If you are the recipient of such an e-mail or telephone call and you have any doubts regarding the authenticity of it, please contact your card issuing bank.

MASTERCARD STATEMENT

MasterCard does not issue credit cards itself only an issuing bank would ever deal directly with, and telephone, card holders. Put another way, the banks issue MasterCard cards and it is the banks that have the relationship with card holders. Therefore any card holder who gets a so called 'fraud warning' call from MasterCard should be very suspicious, end the call and contact the bank that issued them the credit card for clarification. The correct telephone number can be found at the top of each credit card statement.

hope it's useful

07-02-2006, 09:36 AM	#1 (permalink)
Shan Super Member Join Date: Dec 2005 Location: Hampshire Posts: 1,747 Total Awards: 1	CREDIT CARD FRAUD: IMPORTANT - PLEASE READ > >Quote: This information is worth reading. By understanding how the > >VISA & MasterCard Telephone Credit Card Scam works, you'll be better > >prepared to protect yourself. > > > > >One of our employees was called on Wednesday from "VISA", and I was > >called on Thursday from "MasterCard". Note, the callers do not ask for > > >your card number; they already have it. > > > >The scam works like this: Person calling says, "This is (name), and > >I'm calling from the Security and Fraud Department at VISA. My Badge > >number is 12460. Your card has been flagged for an unusual purchase > >pattern, and I'm calling to verify. This would be on your VISA card > >that was issued by (name of bank). Did you purchase an > >Anti-Telemarketing Device for £249.99 from a Marketing company based > >in (name of any town or city)?" > > > >When you say "No" the caller continues with, "Then we will be issuing a > > >credit to your account. This is a company we have been watching and the > > >charges range from £150 to £249, just under the £250 purchase pattern > >that flags most cards. Before your next statement, the credit will be > >sent to (gives you your address), is that correct?" > > > >You say "yes". The caller continues - "I will be starting a Fraud > >investigation. If you have any questions, you should call the 0800 > >number listed on the back of your card and ask for Security. You will > >need to refer to this Control Number. The caller then gives you a 6 > >digit number. "Do you need me to read it again?" > > > >Here's the IMPORTANT part on how the scam works. The caller then says, > > >"I need to verify you are in possession of your card". He'll ask you > >to "turn your card over and look for some numbers". There are 7 > >numbers; the first 4 are part of your card number, the next 3 are the > >security Numbers that verify you are the possessor of the card. These > >are the numbers you sometimes use to make Internet purchases to prove > >you have the card. The caller will ask you to read the 3 numbers to > >him. > > > >After you tell the caller the 3 numbers, he'll say, "That is correct, I > > >just needed to verify that the card has not been lost or stolen, and > >that you still have your card. Do you have any other questions?" After > >you say No, the caller then thanks you and states, "Don't hesitate to > >call back; if you do", and hangs up. You actually say very little, and > >they never ask for or tell you the Card number. But after we were > >called on Wednesday, we called back within 20 minutes to ask a > >question. Are we glad we did! The REAL VISA Security Department told us > > >it was a scam and in the last 15 minutes a new purchase of £249.99 was > > >charged to our card. > > > >Long story made short - we made a real fraud report and closed the > >VISA account. VISA is reissuing us a new number. What the scammers > >want is the 3-digit PIN number on the back of the card. Don't give it > >to them. > > > >Instead, tell them you'll call VISA or Master card directly for > >verification of their conversation. The real VISA told us that they > >will never ask for anything on the card as they already know the > >information since they issued the card! If you give the scammers your > >3 Digit PIN you think you're receiving a credit. However, by the time > >you get your statement you'll see charges for purchases you didn't > >make, and by then it's almost to late and/or more difficult to > >actually file a fraud report. > > > >What makes this more remarkable is that on Thursday, I got a call from > > >a "Jason Richardson of MasterCard" with a word-for-word repeat of the > >VISA scam. This time I didn't let him finish. I hung up! We filed a > >police report, as instructed by VISA. The police said they are taking > >several of these reports daily! > > > >They also urged us to tell everybody we know that this scam is > >happening. Please pass this on to all your family and friends. By > >informing each other, we protect each other.' > > > >
	Shan *Choose a job you love, and you will never have to work a day in your life* The UK's No 1 For Genealogy & Family History. Top Tip: Use the forum search page to find surnames!!.

07-02-2006, 10:09 AM	#2 (permalink)
petal Super Member Join Date: Dec 2005 Location: Horncastle, Lincolnshire Posts: 8,637 Total Awards: 5	this happened to Bill two years ago.....he got a phone call one sunday saying it was fraud dept. asking if he'd made a purchase of £1000 (he hadn't.....he only uses his card for petrol. They had his name and details but for some reason my date of birth (we both have credit card from same company). I phone the credit card folk afterwards and cancelled both our cards and told them what had happened. They said they do keep an eye on any unusual expenses and that occassionally they may well ask the card holder if this purchase was made by them. But to be safe they agreed to cancel the cards and re-issue us with new ones. Nothing showed up on statements that shouldnt have been there thank goodness but you never know in this day and age who to believe. thanks for the warning shan.
	(AKA Mary) How beautiful it is to do nothing and rest afterwards...

07-02-2006, 11:32 AM	#3 (permalink)
Veldixena Super Member Join Date: Dec 2005 Location: Sunny Shropshire Posts: 1,399	I had a call from the "Credit Card" company a few months ago. I refused to speak to them and said I would phone them. Needless to say the company had no knowledge of a call to me. Identity theft is also a fast growing crime. Shred all letters, credit card receipts, statements etc etc instead of putting them in the rubbish or recylcing box.
	Vel The UK's No 1 For Genealogy & Family History. Judge thou me by what I am - so thou shalt find me fairest

07-02-2006, 02:10 PM	#4 (permalink)
Suey AA SUPPORTER Join Date: Dec 2005 Posts: 893 Total Awards: 2	Thanks for telling us also Keep a check on the "hole in the walls too" ten peeps got done the "Midlands bank" in our town over Christmas one of who was acopper. Sueyxx
	*You Don't have to be mad to know me, But it helps.*

08-02-2006, 11:41 AM	#6 (permalink)
petal Super Member Join Date: Dec 2005 Location: Horncastle, Lincolnshire Posts: 8,637 Total Awards: 5	i took the liberty of copying this warning onto my local history forum and got this reply: The best protection against these types of telephone schemes for obtaining sensitive credit card information is to always verify the identities of the people with whom you speak. If you have security questions or concerns about your credit card, call the financial institution who issued your card directly. If someone contacts you by phone about your credit card, ask the caller to provide their name, department, and extension, then hang up and call them back through the phone number listed on your credit card or statement; do NOT use the number they give you! If you suspect your name and address are being used by someone else, contact the Protective Registration Service run by CIFAS - The UK's Fraud Prevention Service 0870 010 2091. The CIFAS website is at http://www.cifas.org.uk Contact the Credit Reference Agencies Experian 0870 241 6212 Equifax 0870 060 1414 VISA CARD STATEMENT Visa never contacts cardholders directly requesting personal information relating to your Visa card. For example, Visa would never ask you to confirm your Visa account number, card expiration date, the last 3 digits printed on the back of the Visa card (the Card Verification Value or “CVV” number) or your ATM PIN number. If you are the recipient of such an e-mail or telephone call and you have any doubts regarding the authenticity of it, please contact your card issuing bank. MASTERCARD STATEMENT MasterCard does not issue credit cards itself only an issuing bank would ever deal directly with, and telephone, card holders. Put another way, the banks issue MasterCard cards and it is the banks that have the relationship with card holders. Therefore any card holder who gets a so called 'fraud warning' call from MasterCard should be very suspicious, end the call and contact the bank that issued them the credit card for clarification. The correct telephone number can be found at the top of each credit card statement. hope it's useful
	(AKA Mary) How beautiful it is to do nothing and rest afterwards...

07-02-2006, 09:40 PM	#5 (permalink)
nanna Ancestry Aid Staff Join Date: Dec 2005 Location: Liverpool, Merseyside.U.K Posts: 11,524 Total Awards: 3	This makes interesting reading. I was let down by a well known toy firm, with an order I made for the Grandchildren's Christmas present's, made in plenty of time I might add, I had to go out and buy locally using my credit card for the purchases at the last moment. This entailed quite a big sum of money which I didn't have in cash but they were bought using the chip and pin for the first time, and was something I hadn't done at this time of the year for a number of year's. My credit card company have never queried the amount I spent to this day. I can only assume it was because of the pin number, which brings me to the question of security. The pin number's have been intoduced for a reason and I for one am thankful for it, but you still have to be very careful when using them, making sure that nobody is hovering around you. But the scam you are talking about is another matter, I never divulge my card number or pin to anyone on the phone and my transactions on the internet are always done on secure site's. And yes Vel, I have invested in a shredder and use it on a daily basis. Thanx for bringing this to our notice, as you say the more people we tell about this scam, all the better Nanna x