Thread: Frozen out of AA

slizzy · 06-08-2008, 07:12 PM

Is everyone getting frozen out of AA intermittently, or is it just me

bigdon · 06-08-2008, 07:16 PM

Working fine for me Slizzy

slizzy · 06-08-2008, 07:18 PM

Thanks Don ..............must be just me it's taken a dislike to

ken.lucas. · 06-08-2008, 07:28 PM

I myself have not been receiving mail from AA ,threads that I have subscribed to ,but only been happening today. ?

Ken.

Chris · 06-08-2008, 07:46 PM

Sorry ok here slizzy , but if keeps happening let me know.

Ken your problem maybe when change over took place , so same with you just let us know.

Starlight · 06-08-2008, 09:47 PM

I am not getting frozen out but am not recieving topic notifications.

anny · 06-08-2008, 10:01 PM

Slizzy, you'll know about this of course, but just in case I'll mention that for a while I was always told that I was not logged in every now and then. Then I noticed the "remember me" box. Now, as long as that's ticked I stay logged in until I choose to leave.
Probably not the same thing, because I was never actually locked out, but thought I ought to say something anyway.
anny.

Jon · 07-08-2008, 07:59 AM

Hi guys,

I can answer all your questions.

Firstly: Frozen Out

You are not being frozen out. AA currently sits on two servers, both with different IP addresses. The old server is still active because the new server and IP needs to propogate around the internet as it is new. This can take up to 24-48 hours.
You are just getting directed to the old server site (which is closed) making you think you are frozen out. This should all go away within a couple of days.

Secondly: Emails

You all WILL get your emails from AA but they will take a little time when I send out a mass email. This new server has limited email sending to 1,000 per hour. Therefore, yesturday I sent out over 14,000 emails which were queued to send out 15 every minute. Your subscription emails would have also gone into this queue. Now that all the emails have been sent you should start to get yours ok.

Hope that explains it all to you.

Kind regards

Starlight · 07-08-2008, 10:09 AM

Thanks for explaining Jon,

17 emails have just come in, so it looks like the queue has gone down now

Chris · 07-08-2008, 10:29 AM

Yes mine coming ok , once again so simple

poor Jon i must have filled his PM box last night

06-08-2008, 07:12 PM	#1 (permalink)
slizzy Ancestry Aid Staff Join Date: Aug 2006 Posts: 15,484 Total Awards: 8	Frozen out of AA Is everyone getting frozen out of AA intermittently, or is it just me

06-08-2008, 07:16 PM	#2 (permalink)
bigdon Super Member Join Date: Jul 2006 Location: South Yorkshire Posts: 3,172 Total Awards: 4	Re: Frozen out of AA Working fine for me Slizzy
	Don

06-08-2008, 07:18 PM	#3 (permalink)
slizzy Ancestry Aid Staff Join Date: Aug 2006 Posts: 15,484 Total Awards: 8	Re: Frozen out of AA Thanks Don ..............must be just me it's taken a dislike to

06-08-2008, 07:28 PM	#4 (permalink)
ken.lucas. Super Member Join Date: Jun 2007 Location: Gibraltar (The Rock) Posts: 1,315 Total Awards: 4	Re: Frozen out of AA I myself have not been receiving mail from AA ,threads that I have subscribed to ,but only been happening today. ? Ken.
	Researching

06-08-2008, 07:46 PM	#5 (permalink)
Chris Ancestry Aid Owner Join Date: Dec 2005 Location: UK - England Posts: 5,460	Re: Frozen out of AA Sorry ok here slizzy , but if keeps happening let me know. Ken your problem maybe when change over took place , so same with you just let us know.
	Chris Ancestry Aid Owner

06-08-2008, 09:47 PM	#6 (permalink)
Starlight Ancestry Aid Manager Join Date: Dec 2005 Location: South Essex Posts: 15,918 Total Awards: 8	Re: Frozen out of AA I am not getting frozen out but am not recieving topic notifications.
	Starlight Ancestry Aid Manager Hampshire:- Barks, Bartholomew, Carpenter, Cousens, Cousins, Dumper, Gallagher, Goodchild, Glasspool, Hoskins, Light, Mason, Monday, Mundy, Pearce, Pitt, Shepherd, Spreadbury, Staniford, Terrill, Thornton, Warne, Webb, Woodford & many more. Top Tip: Use the forum search engine

06-08-2008, 10:01 PM	#7 (permalink)
anny AA SUPPORTER Join Date: Dec 2005 Location: West Lothian Posts: 11,629 Total Awards: 4	Re: Frozen out of AA Slizzy, you'll know about this of course, but just in case I'll mention that for a while I was always told that I was not logged in every now and then. Then I noticed the "remember me" box. Now, as long as that's ticked I stay logged in until I choose to leave. Probably not the same thing, because I was never actually locked out, but thought I ought to say something anyway. anny.

07-08-2008, 07:59 AM	#8 (permalink)
Jon Webmaster & Developer Join Date: Dec 2005 Location: UK - England Posts: 945	Re: Frozen out of AA Hi guys, I can answer all your questions. Firstly: Frozen Out You are not being frozen out. AA currently sits on two servers, both with different IP addresses. The old server is still active because the new server and IP needs to propogate around the internet as it is new. This can take up to 24-48 hours. You are just getting directed to the old server site (which is closed) making you think you are frozen out. This should all go away within a couple of days. Secondly: Emails You all WILL get your emails from AA but they will take a little time when I send out a mass email. This new server has limited email sending to 1,000 per hour. Therefore, yesturday I sent out over 14,000 emails which were queued to send out 15 every minute. Your subscription emails would have also gone into this queue. Now that all the emails have been sent you should start to get yours ok. Hope that explains it all to you. Kind regards Last edited by Jon; 07-08-2008 at 08:01 AM.
	Jon Ancestry Aid Webmaster & Developer

07-08-2008, 10:09 AM	#9 (permalink)
Starlight Ancestry Aid Manager Join Date: Dec 2005 Location: South Essex Posts: 15,918 Total Awards: 8	Re: Frozen out of AA Thanks for explaining Jon, 17 emails have just come in, so it looks like the queue has gone down now
	Starlight Ancestry Aid Manager Hampshire:- Barks, Bartholomew, Carpenter, Cousens, Cousins, Dumper, Gallagher, Goodchild, Glasspool, Hoskins, Light, Mason, Monday, Mundy, Pearce, Pitt, Shepherd, Spreadbury, Staniford, Terrill, Thornton, Warne, Webb, Woodford & many more. Top Tip: Use the forum search engine

07-08-2008, 10:29 AM	#10 (permalink)
Chris Ancestry Aid Owner Join Date: Dec 2005 Location: UK - England Posts: 5,460	Re: Frozen out of AA Yes mine coming ok , once again so simple poor Jon i must have filled his PM box last night
	Chris Ancestry Aid Owner