Thread: Treemaker help please

larika · 02-08-2008, 12:46 PM

i am so glad that someone eals is having trouble in accessing their tree i started today i put myself in and my mum and dad but now cant get back in HELP???

Starlight · 02-08-2008, 12:57 PM

Hi Larika,

Are you logging in to the treemaker with the username and password that you registered the treemaker with ?

larika · 02-08-2008, 01:04 PM

i have done all that and still cant get anywhere with it

Chris · 02-08-2008, 01:45 PM

Did you also register on treemaker before you began tree please

larika · 02-08-2008, 03:27 PM

as far as i am awear i did

Jon · 02-08-2008, 04:22 PM

Hi Larika,

I have sent you a PM.

Kind regards

Jon · 02-08-2008, 04:27 PM

Hi Larika,

I sent you your username and password and I can see that you HAVE registered for a tree maker account, however, I can not see a tree grouped with your username.

This tells me that you have not created a tree yet. You may have simply not finished the final step.

Goto the tree maker, login and then click on Create A New Family Tree. Follow the steps until you are finished and you see you tree on a new page. This will signify that your tree has been created.

If you need any more help then please feel free to respong in here.

Kindest regards

02-08-2008, 12:46 PM	#1 (permalink)
larika New Member Join Date: May 2008 Location: dagenham essex england Posts: 9	Treemaker help please i am so glad that someone eals is having trouble in accessing their tree i started today i put myself in and my mum and dad but now cant get back in HELP???

02-08-2008, 12:57 PM	#2 (permalink)
Starlight Ancestry Aid Manager Join Date: Dec 2005 Location: South Essex Posts: 15,918 Total Awards: 8	Re: Treemaker help, please ? Hi Larika, Are you logging in to the treemaker with the username and password that you registered the treemaker with ?
	Starlight Ancestry Aid Manager Hampshire:- Barks, Bartholomew, Carpenter, Cousens, Cousins, Dumper, Gallagher, Goodchild, Glasspool, Hoskins, Light, Mason, Monday, Mundy, Pearce, Pitt, Shepherd, Spreadbury, Staniford, Terrill, Thornton, Warne, Webb, Woodford & many more. Top Tip: Use the forum search engine

02-08-2008, 01:04 PM	#3 (permalink)
larika New Member Join Date: May 2008 Location: dagenham essex england Posts: 9	Re: Treemaker help please i have done all that and still cant get anywhere with it

02-08-2008, 01:45 PM	#4 (permalink)
Chris Ancestry Aid Owner Join Date: Dec 2005 Location: UK - England Posts: 5,460	Re: Treemaker help please Did you also register on treemaker before you began tree please
	Chris Ancestry Aid Owner

02-08-2008, 03:27 PM	#5 (permalink)
larika New Member Join Date: May 2008 Location: dagenham essex england Posts: 9	Re: Treemaker help please as far as i am awear i did

02-08-2008, 04:22 PM	#6 (permalink)
Jon Webmaster & Developer Join Date: Dec 2005 Location: UK - England Posts: 945	Re: Treemaker help please Hi Larika, I have sent you a PM. Kind regards
	Jon Ancestry Aid Webmaster & Developer

02-08-2008, 04:27 PM	#7 (permalink)
Jon Webmaster & Developer Join Date: Dec 2005 Location: UK - England Posts: 945	Re: Treemaker help please Hi Larika, I sent you your username and password and I can see that you HAVE registered for a tree maker account, however, I can not see a tree grouped with your username. This tells me that you have not created a tree yet. You may have simply not finished the final step. Goto the tree maker, login and then click on Create A New Family Tree. Follow the steps until you are finished and you see you tree on a new page. This will signify that your tree has been created. If you need any more help then please feel free to respong in here. Kindest regards
	Jon Ancestry Aid Webmaster & Developer