Thread: Can't get in

dave13 · 05-05-2008, 10:46 PM

HELP
Keep trying to get in Norfolk new group, but message keeps saying to log in and not got permission to access
Permission from.......?
Dave

Kelly · 06-05-2008, 10:33 AM

Hi Dave,

I hav just tried and it will allow me to join the group. Are you first clicking join group which is at the top on the right hand side?

Kelly · 06-05-2008, 10:35 AM

Hi Dave,

I have just seen that you are part of the norfolk group, so i take it you are in now?

dave13 · 06-05-2008, 10:20 PM

hi Kelly
thanks for reply,
I seem to be in, but still can't post messages, when I click on submit, message comes up saying I've not got permission, to refresh page and to log in, each time I try, same message comes up, just going round in circles or am I missing something (apart from a few brain cells)
Dave

Kelly · 07-05-2008, 10:42 AM

Hi Dave,

I will get jon to have a look for you.

Kelly

Jon · 07-05-2008, 02:18 PM

I am not quite sure what you are doing wrong Dave.

You will notive that I have posted an administration test post using your account so as far as I can see there are no problems on my side.

Could you possibly attach a screen shot of your problem so I can see first hand?

Regards

dave13 · 07-05-2008, 09:06 PM

hi Jon
thanks for your assistance, I've again tried a couple of times, same message as previously. I'm obviously doing something wrong or out of order. You got to remember the old brain cells are struggling to keep up, took me a while to work out what threads and posts were, all new terminology, but ok now, just!!! If I knew what a screen shot was, I would not know what to do with anyway.
If you have time is there any chance of step by step sequence.... how to do it in easy words, please, think I need a new dictionary.
Thanks again Dave

Jon · 08-05-2008, 06:54 PM

Hi Dave,

Print Screen is basically the ability to take a snap shot of what you are looking at on your PC/Laptop. Do do it follow these steps:

First, you need to make sure that you can paste the image. For this you need a programme like Microsoft Word or similar.

Look for Print Screen on your keyboard - Normally "Prt sc"
Press Print Screen when you are viewing the page you wish to take a snap shot of. NOTE: Some computers may need to press and hold a key first such as Shift, Ctrl or FN
Open MS Word
Right click on the new document and select Paste
You should now see your image on there. Save and send to me.

I hope that is simple enough for you. If this is going to cause you a problem please let me know and we will try another route.

Regards

Jon · 08-05-2008, 07:09 PM

Just tried something Dave, please try a test post in the group before you try the steps above.

Regards

dave13 · 08-05-2008, 09:03 PM

hi Jon
me again, thanks for replies
Tried a couple of times but no luck
Not got MS Word, so I been told.
This is the order I tap in to post nessage
Log in....Group New....Norfolk....Put message in box....Post message
then this pops up
The following errors occurred with your submission
1. You do not have permission to perform this action.
Please refresh the page and Log in before trying again.
Am I missing any instructions or wrong order.
Sorry if I'm taking up your time, usually my 10 year old g/son sorts out the problems.
Thanks again Dave

05-05-2008, 10:46 PM	#1 (permalink)
dave13 AA SUPPORTER Join Date: Aug 2007 Posts: 161 Total Awards: 1	Can't get in HELP Keep trying to get in Norfolk new group, but message keeps saying to log in and not got permission to access Permission from.......? Dave

06-05-2008, 10:33 AM	#2 (permalink)
Kelly Ancestry Aid Owner Join Date: Dec 2005 Location: UK - England Posts: 1,670	Re: Can't get in Hi Dave, I hav just tried and it will allow me to join the group. Are you first clicking join group which is at the top on the right hand side?
	Kelly Ancestry Aid Owner

06-05-2008, 10:35 AM	#3 (permalink)
Kelly Ancestry Aid Owner Join Date: Dec 2005 Location: UK - England Posts: 1,670	Re: Can't get in Hi Dave, I have just seen that you are part of the norfolk group, so i take it you are in now?
	Kelly Ancestry Aid Owner

06-05-2008, 10:20 PM	#4 (permalink)
dave13 AA SUPPORTER Join Date: Aug 2007 Posts: 161 Total Awards: 1	Re: Can't get in hi Kelly thanks for reply, I seem to be in, but still can't post messages, when I click on submit, message comes up saying I've not got permission, to refresh page and to log in, each time I try, same message comes up, just going round in circles or am I missing something (apart from a few brain cells) Dave

07-05-2008, 10:42 AM	#5 (permalink)
Kelly Ancestry Aid Owner Join Date: Dec 2005 Location: UK - England Posts: 1,670	Re: Can't get in Hi Dave, I will get jon to have a look for you. Kelly
	Kelly Ancestry Aid Owner

07-05-2008, 02:18 PM	#6 (permalink)
Jon Webmaster & Developer Join Date: Dec 2005 Location: UK - England Posts: 945	Re: Can't get in I am not quite sure what you are doing wrong Dave. You will notive that I have posted an administration test post using your account so as far as I can see there are no problems on my side. Could you possibly attach a screen shot of your problem so I can see first hand? Regards
	Jon Ancestry Aid Webmaster & Developer

07-05-2008, 09:06 PM	#7 (permalink)
dave13 AA SUPPORTER Join Date: Aug 2007 Posts: 161 Total Awards: 1	Re: Can't get in hi Jon thanks for your assistance, I've again tried a couple of times, same message as previously. I'm obviously doing something wrong or out of order. You got to remember the old brain cells are struggling to keep up, took me a while to work out what threads and posts were, all new terminology, but ok now, just!!! If I knew what a screen shot was, I would not know what to do with anyway. If you have time is there any chance of step by step sequence.... how to do it in easy words, please, think I need a new dictionary. Thanks again Dave

08-05-2008, 06:54 PM	#8 (permalink)
Jon Webmaster & Developer Join Date: Dec 2005 Location: UK - England Posts: 945	Re: Can't get in Hi Dave, Print Screen is basically the ability to take a snap shot of what you are looking at on your PC/Laptop. Do do it follow these steps: First, you need to make sure that you can paste the image. For this you need a programme like Microsoft Word or similar. Look for Print Screen on your keyboard - Normally "Prt sc" Press Print Screen when you are viewing the page you wish to take a snap shot of. NOTE: Some computers may need to press and hold a key first such as Shift, Ctrl or FN Open MS Word Right click on the new document and select Paste You should now see your image on there. Save and send to me. I hope that is simple enough for you. If this is going to cause you a problem please let me know and we will try another route. Regards
	Jon Ancestry Aid Webmaster & Developer

08-05-2008, 07:09 PM	#9 (permalink)
Jon Webmaster & Developer Join Date: Dec 2005 Location: UK - England Posts: 945	Re: Can't get in Just tried something Dave, please try a test post in the group before you try the steps above. Regards
	Jon Ancestry Aid Webmaster & Developer

08-05-2008, 09:03 PM	#10 (permalink)
dave13 AA SUPPORTER Join Date: Aug 2007 Posts: 161 Total Awards: 1	Re: Can't get in hi Jon me again, thanks for replies Tried a couple of times but no luck Not got MS Word, so I been told. This is the order I tap in to post nessage Log in....Group New....Norfolk....Put message in box....Post message then this pops up The following errors occurred with your submission 1. You do not have permission to perform this action. Please refresh the page and Log in before trying again. Am I missing any instructions or wrong order. Sorry if I'm taking up your time, usually my 10 year old g/son sorts out the problems. Thanks again Dave